AirAsia unveils AI chatbot

Kuala Lumpur, Malaysia, Jan 29 - (From left) AirAsia head of Innovation & Product Transformation Kenneth Andersson; AirAsia group head of Software Engineering Elias Vafiadis; AirAsia chief customer happiness officer Adam Geneave; AirAsia deputy group CEO (Digital, Transformation & Corporate Services) Aireen Omar; and AirAsia chief product officer Nikunj Shantion y. Low- cos carrier AirAsia unveiled a website and mobile app facelift, including a chatbot named AVA (AirAsia Virtual Allstar) powered by artificial intelligence. AVA Chatbot which is available on the new live chat feature to respond to guest inquiries instantly. AVA able to speak eight languages - English, Bahasa Malaysia, Thai, Bahasa Indonesia, Vietnamese, Korean, simplified Chinese and traditional Chinese. Photo courtesy Airasia.

Last Updated: 2019-01-29

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